Responsible Gambling at Rookash Casino

Introduction

At Rookash Casino, we believe that gambling should be a form of entertainment, not a source of stress. Operating under a Curacao licence, we are committed to supporting a safe gaming environment for all Australian players. Responsible gambling means staying in control, making informed decisions, and seeking help if play stops being fun. Our team is here to guide you every step of the way.

Self-Assessment

Recognising potential issues early can make a real difference. If you notice any of the following signs, consider reviewing your play habits:

  • Chasing losses by increasing bet sizes
  • Neglecting work, study or family due to gaming
  • Borrowing money or selling assets to fund play
  • Feeling anxious, guilty or restless when not gambling
  • Trying unsuccessfully to cut back on time or money spent
  • Lying to friends or support network about your gambling
  • Using gambling as an escape from stress or worries

Tools & Limits

We offer a suite of features designed to help you maintain control:

  • Deposit Limits: Set daily, weekly or monthly caps
  • Session Limits: Define maximum session lengths
  • Reality Checks: Receive timed reminders during play
  • Self-Exclusion: Temporarily or permanently block access
  • Cooling-Off: Short breaks to reassess your activity

How to Self-Exclude

If you decide it’s time for a break, follow these steps:

  1. Log in to your Rookash Casino account.
  2. Go to “Responsible Gambling” in the user menu.
  3. Select “Self-Exclusion” and choose your preferred duration.
  4. Confirm your choice; access will be restricted immediately.

Once self-excluded, you will not receive marketing communications until the period ends.

External Help & Resources

If you need additional support, you’re not alone. These organisations specialise in helping Australians:

  • GamCare: 24/7 chat and telephone support (international reach).
  • Gamblers Anonymous: Peer support groups across Australia.
  • Gambling Help Online: Free, confidential counselling at 1800 858 858.

Contact

If you need help, contact our support team: Email us at [email protected]. We’re here to listen and guide you toward safer play.